Shipping & Returns – jeanpauldress.com
Shipping Policy
1. Delivery Options
- Standard Shipping: 3-5 business days ($15)
- Express Shipping: 1-2 business days ($30)
- White Glove Service (couture items only): Price upon request
2. Processing Time
- Ready-to-wear: Ships within 48 hours
- Couture: 4-6 weeks for craftsmanship completion
3. International Orders
- Duties/taxes calculated at checkout
- Customs documentation included
- Return shipping not covered
Returns Policy
1. Eligibility
- 14-day return window
- Items must be:
✓ Unworn with security seals intact
✓ Original packaging with protective tissue
✓ All authenticity cards attached
2. Non-Returnable Items
✗ Made-to-measure couture
✗ Fragrance/products with broken seals
✗ Final sale items
3. Return Process
- Request Authorization via client portal
- Use Provided Packaging (original dust bags required)
- Schedule Collection (premium service included)
4. Refund Timeline
- 7 business days after quality inspection
- Store credit available immediately
For couture inquiries: jeanpauldress.com/couture-services
(Policy effective: [Date])