Frequently Asked Questions – jeanpauldress.com
Orders & Shipping
How long does delivery take?
- Standard: 3-5 business days
- Express: 1-2 business days (additional fee applies)
Do you ship worldwide?
Yes, with customs fees calculated at checkout.
Returns & Exchanges
What’s your return policy?
- 14 days for unworn items with tags
- Couture pieces are final sale
How do I start a return?
Log in to your account to generate a return label.
Sizing & Fit
Are your sizes true to measurement?
We recommend consulting our detailed size guide as cuts vary by collection.
Can items be altered?
Basic alterations are available – contact us within 48 hours of delivery.
Product Care
How should I store my garment?
- Use provided garment bags
- Avoid plastic covers
- Store in cool, dry place
Authenticity
How do I verify authenticity?
All items include:
- Serialized authenticity tags
- Holographic certification cards
For more assistance: Visit jeanpauldress.com/help
(Updated: [Date])